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We reserve the right to change these terms and conditions at any time. Any amendments will appear on this page and continued use of this site as well as purchases on the site will be deemed as acceptance of the amended terms and conditions.
Promos cannot be cross redeemed.
When making a booking or purchase you are agreeing to the terms and conditions.
For the safety, comfort and satisfaction of all clients and staff, and in the interest of health and safety. Chameleon Skin & Beauty reserve the right to refuse service at our discretion.
3 late cancellations or no shows – we reserve the right to refuse service on this basis
We have a no refund policy on purchase of our products or services in the event you change your mind.
Treatments are not transferable to other individuals, either when purchased individually or when multiple treatments are prepaid.
Refunds will only be provided where required under the Australian Consumer Law in this event, the refund will be given via the method you originally used to pay.
Unfortunately, during most treatments, you will not be able to care for little ones. Keeping in mind there is hot wax, chemicals and machinery that can pose risks to little ones unattended.
To preserve the serenity and ambience of our clinic environment we respectfully request that upon entering the clinic, mobile phones and other devices be switched on silent mode and for all phone calls to be taken outside. This ensures a peaceful and relaxing environment for all.
Chameleon Skin & Beauty will send you an SMS confirmation message at least 24 hours prior to your appointment time to confirm your appointment.
Please reply YES to confirm your appointment or call 07 4122 1200 immediately to cancel or reschedule the booking.
Chameleon Skin & Beauty will send you an email confirmation message at least 48 hours prior to your appointment time to confirm your appointment.
Please reply YES to confirm your appointment or call 07 4122 1200 immediately to cancel or reschedule the booking.
We reserve the right to cancel unconfirmed appointments
We offer a range of payment options including Cash, Bank card, Visa, Mastercard, EFTPOS, Afterpay and Payleadr.
Due to high demand and limited availability, we have deemed it necessary to implement a booking fee system. Over the years we have experienced a high volume of clients who have made continuous appointments and failed to show up or give us the courtesy of a phone call.
As a result, this was negatively impacting our many wonderful, loyal clients who were unable to book in during our busy periods. A booking deposit eliminates this issue, enabling us to make sure other clients don’t miss out on potential appointments.
If for any reason you arrive past your appointment start time, we will do our best to complete your full treatment, however this is not always possible and you will be charged for the full amount of the original booking due to your lateness.
Please arrive 10-15 minutes prior to your appointment time.
This allows you time to complete a consultation form before your treatment and relax with one of our refreshments.
Traveling to your appointment: Make sure you leave early enough to account for traffic and finding parking, we cannot guarantee that we will have enough time to do your appointment if you are late.
Please turn off or put your mobile phone on silent during your treatment, but before you do, don’t forget to check in on our Facebook page.
Please advise, when booking, if you have any special requirements. We will be only too happy to help in any way if we possibly can.
Spoil that someone special with a gift voucher
All our treatments are available as gift voucher purchases. Gift vouchers can be purchase by visiting us in our Salon or you can purchase online or over the phone.
Gift vouchers are available for purchase with the following conditions:
Prices are subject to change without notification. Confirmation of the prices of our services can be addressed to our reception on 07 4122 1200
We appreciate you taking the time to read and review our Salon policies. The above policies enables our salon to run smoothly and ensure the best possible experience for all our clients.
Please don’t hesitate to call us on 07 4122 1200 or email us at reception@chameleonbeauty.com.auif you have any questions or concerns.
Thank you to all of our amazing clients for your continued support.
(a) We reserve the right to change these Membership Terms and Conditions and the Membership Fees from time to time.
(b) We may only change Your Membership Fees at the expiry/renewal of Your Membership, and We will provide you with fourteen (14) days written notice (by email or text message) of the change in Membership Fees.
(c) We may change these Terms and Conditions at any time, provided that we give You at least thirty (30) days written notice (by email or text message) before any proposed changes take effect.
(d) If You do not wish to accept the proposed changes You may cancel Your Membership without penalty if You notify us in writing within eighteen (18) days of receiving Our notice.
Yes, you can cancel your membership at any time. We will calculate the full price of the services that you have received and settle the account based on the full price of the services and products you have received to date.
Member refers to the holder of any active ongoing package offered by Chameleon Skin & Beauty Membership Club.
You or your is a reference to the member whose name the Chameleon Skin & Beauty Membership package is held in.
Failure to utilise Your membership benefits will not accrue in-salon credit or an entitlement to reimbursement for Membership Fees paid.
Membership refers to the commitment of an individual to pay for a selection of services offered by the Chameleon Skin & Beauty Membership Club within an agreed duration of time.
Appointments and bookings are an agreed time and date between both the membership holder and Chameleon Skin & Beauty Membership Club at which the requested service will be delivered.
Your Chameleon Skin & Beauty Club Membership term commences on the date you purchase your membership and continues strictly for the number of months that you have purchased your membership.
Monthly means 4 weeks.
It is your responsibility to ensure that there are sufficient clear funds available in your account or credit on your credit card to allow monthly debit payments to be made.
Please note that extra services will require an extra fee.
You agree to pay Your Membership Fees on either:
the Commencement Date in full;
or in Instalments by direct debit for the duration of the Fixed Term.
By completing the Membership Application Form, You authorise Us (or a third party nominated by Us) to debit all Membership Fees from the nominated account or credit card in the Instalments in advance.
You agree that it is Your responsibility to have sufficient credit in the nominated accounts so that payment is made to us on time and in full.
(a) We accept no liability to You if Your direct debit payment fails for any reason, including due to insufficient funds and any penalties You may incur from your financial institution due to insufficient funds or credit.
(b) We reserve the right to terminate Your Membership (in our absolute discretion) for non-payment if Your direct debit fails on more than one occasion.
Currently you cannot transfer your membership to any other person or allow any other person to use part of your membership at any time.
We send reminder emails & SMS confirmations for all appointments. If you can’t make your appointment you can reschedule within 24 hours. If you forget to reschedule or miss your appointment you will forfeit your monthly treatment.
No, the membership is for your use only.
No, sorry! We can’t currently put memberships on hold.
All retail products sold in our salon.
No, we’d love you to visit anytime. We do recommend booking ahead to secure your preferred times and days as we cannot guarantee availability with short notice.
Your membership starts on the date you request your first payment to be captured. Treatments start 1 (one) month from that date.
A membership is paid for via direct debit via our payment merchant Payleadr.
